• Its reputation/brand was not strong
• We were dissatisfied with the level of customer service
• My employer was acquired / went through M&A, and the parent company onboarded us to a new (PEO)
• Its technology was not adequate or too difficult to use
• Its technology platform / user interface changed
• Its pricing was not transparent
• It had data security issues
• It had issues with processing speeds or accuracy
• The costs of its services increased significantly / we found a cheaper solution